If it's your first time working with our payment gateway or reading our docs, this page should answer most of your questions. Understanding online payment and all processes can get complicated. But that's not gonna be the case if you work with a smart payment gateway. Let's go through the basics first.

The role of Datatrans

Datatrans is a payment gateway that facilitates the processing of payments, including hosting smart payment forms and correctly routing payment information. We make sure payment processes are simplified and that we handle the complex part of online payments. We remain in charge of linking new acquiring protocols, handling 3D-Secure 2 or PSD2 concerns, or other online payment-related topics.

Once we successfully validate the provided payment information of your customers on our payment forms, we route the payment information to your desired financial partner, who then approves or declines a transaction. And once we have a clear answer from them, we will return proper responses to you.

Financial partners and our gateway

Financial partners (including acquirers for card payments) are responsible for debiting the payments from your customers and paying out the total of your transactions to your bank account. We connect to various financial partners to let you process various alternative payment methods besides card payments.

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Don't have a financial partner yet? Get in touch!

Planet offers acquiring services for both e-commerce and point-of-sale payments. Get in touch today to process payments via Planet!

Payouts

The payouts of your transactions are performed by your financial partners and never by the gateway directly. Your transactions will usually be grouped and transferred to your bank account. Usually, payouts are done daily or once a month. Depending on the financial partner and your agreement, the schedule of your payouts may be changed to happen more frequently.

Going live

A production account will be required to accept real customer payments through our gateway. To open your production account, you must sign a contract with us. You may apply for a production account by applying online or contact us to have our sales department answer your questions.

Please be aware that you will require at least one contract with a financial partner (or acquirer for card payments) to go live. In case you fail to provide such a contract, we cannot activate your account in our production environment.

Migrating existing card information

We support the migration of your existing saved customers’ card information. We are experienced with migrations from other providers such as Stripe, Wirecard, and Worldline. If you already have an operating business and wish to migrate existing card data to our solutions, please contact us. Card migrations are only available to merchants processing at least 10,000 monthly transactions.

The migration process usually involves the following four steps to avoid missing card information or a disruption in your payment processes:

• You link our solutions, register new users, and process their recurring payments via Datatrans. Until the card migration is completed, existing users are still debited via your old payment service provider.
• We request access to your saved card details. This will require your confirmation. This step may take some time - usually a few business days or a few weeks at most.
• We receive your existing cards and start adding them to your account. Once the cards have been added to our platform, we will send you a matching file containing at least the old token and our new token (alias).
• Finally, you can start migrating existing users to Datatrans for their recurring payments. Your customers won’t notice a change.

While this is the preferred approach for seamlessly migrating card information, you can also let your customers register their cards again.

Next steps

Now that you understand the basics of our payment gateway, you may next check the section PAYMENTS to discover possible payment flows or go straight to INTEGRATIONS to see the payment forms and endpoints you can use for your applications.