Status API response codes

The following codes are returned in the responseCode parameter when using the Status API

Code	Description
0	incomplete transaction
1	transaction ready for settlement (trx authorized)
2	transaction debit waiting for daily settlement process
3	transaction credit waiting for daily settlement process
4	transaction declined or other error
5	transaction in referral status
6	canceled by merchant after successful authorization
7	canceled by merchant after successful authorization
8	canceled by merchant after successful authorization
9	canceled by user (before authorization process)
10	canceled by system
11	authentified (applies for split trx only)
12	authentified and authorized (applies for split trx only)
13	pending transaction
14	timeout
15	card check processed
20	record not found
21	transaction already settled
30	multiple one transaction found

Payment Page and Server to Server error codes

If possible, error codes between a Payment Page integration and a Server to Server integration are shared. The following error codes will be returned in the errorCode parameter.

Code	Description
-999	payment method not available
-100	system error 3rd party
-99 / 99	transaction timeout
-98	transaction cannot be completed
-97 / 97	3-D secure communication error
-89	system error
-49	Declined - do not retry card
-48	Declined - stop recurring transactions
1001	required parameter missing
1002	format of parameter is not valid
1003	value not found
1004	card number is not valid
1006	card expired
1007	access denied by sign control
1008	access disabled by admin
1009	merchant paym.method init error
1010	action not allowed (not applicable transaction status)
1012	duplicate settlement request
1400	invalid card number
1402	expired card
1403	transaction declined without any further reason
1404	card blocked
1407	soft decline (retry with 3D Secure)
1411	MF Group error "unknown address"
1412	MF Group error "other reasons"

Server to Server specific error codes

When using the Authorization, Deferred Settlement, Credit, Cancel or Status APIs, the following error codes will be returned in the errorCode parameter.

Code	Description
2000	access denied by protocol control
2001	no input document
2002	error building document
2011	root element invalid
2012	body element missing
2013	merchantId missing
2014	element missing
2021	missing value
2022	invalid value
2031	offline authorization not allowed
2041	3D-Directory request not started
2042	3D-Directory request not finished
2043	3D-ACS process not started
2044	3D-ACS process not finished
2051	initialization record not found
2097	internal error
2098	database error
2099	xml processing error

Anti-fraud error codes


3001	IP address declined by global fraud mgmt.
3002	IP address declined by merchant fraud mgmt
3003	CC number declined by global fraud mgmt
3004	CC number declined by merchant fraud mgmt.
3005	IP address declined by group fraud mgmt
3006	CC number declined by group fraud mgmt.
3011	declined by merchant fraud mgmt. - TRX per IP
3012	declined by group fraud mgmt. - TRX per IP
3013	declined by merchant fraud mgmt. - TRX per CC
3014	declined by group fraud mgmt. - TRX per CC
3015	declined by merchant fraud mgmt. - AMOUNT per CC
3016	declined by group fraud mgmt. - AMOUNT per CC
3021	declined by country filter - Unknown BIN/Country
3022	country declined by country filter
3023	declined by country verification - uppCustomerCountry missing
3024	declined by country verification - country does not match
3025	country declined by group country filter
3031	declined due to response code 02
3041	declined due to postPage response error
3051	declined due to country verification check
3061	declined due to unique refno check
3071	declined due to AVS check

Alias error codes


-885	CC-alias update error
-886	CC-alias insert error
-887	CC-alias does not match with cardno
-888	CC-alias not found
-889	CC-alias error / input parameter(s) missing
-900	CC-alias service is not supported
-999	general error